Terms and conditions

Terms and Conditions / Privacy Policy

The Terms

We are committed to providing unbiased, truthful information to our visitors and users. We do our best to develop, distribute and maintain a customer service chatbot (the "Chatbot") powered by artificial intelligence for Shopify store(s) owners (our "Clients"). We will also do our best to improve all our services and ensure our users obtain satisfaction from using our paid services. However, to protect ourselves from misuse and bad faith, we have established the following terms, conditions, and policy ("The Terms").

Skyla.chat, along with related pages and services ("The Services"), are provided "as is.

We leverage several external (third party) technologies, most notably the APIs of Open AI and the API of Shopify. We use the APIs of Open AI to embed our Clients' data into vectors and process the answers to queries made by the visitors of our Clients' online shops on the Chatbot. All data and the operations are performed on secured servers provided by Heroku.

We also use a large number of React.js, Ruby and Python frameworks and modules. As a result of all those external dependencies, we can never guarantee the accuracy and reliability of our services.

Moreover, there may be errors on our part, stemming from technical issues such as bugs or other types of errors. More importantly, the Chatbot answers are AI-generated content and are not verified by humans. Although OpenAI technology is considered safe to use in production, some generation might not be adequate due to 'hallucinations'. By using The Services, you acknowledge understanding these limitations and associated risks.

More explicitly, we cannot be held responsible for any issue, loss, or damage incurred by using the Services. The Services and its representatives will not be held liable for any inaccuracies, errors, or omissions that may occur. By using The Services, you acknowledge and accept these limitations and associated risk.

All information and services provided through Skyla.chat, including related tools and pages, are presented "as is".

We are not providing any warranty of any kind.

More explicitly, we cannot be held responsible for any issue, loss, or damage incurred by using The Services. Neither The Services nor its representatives guarantee the results of using our technology. In particular, we cannot guarantee that the answers provided by the Chatbot will be as you expected.

As a result, we strongly recommend you to test the answers provided by the Chatbot before making the Chatbot available to your visitors.

You are responsible for any damages and / or consequences which can be incurred following the use of The Services.

Please note that we reserve our right to discontinue The Services, at our sole discretion, with or without prior notice. Similarly, we reserve our right to limit or terminate your access to The Services, at our sole discretion, with or without prior notice.

If any of those cases happen, you are not entitled to any indemnities or claims.

We shall explain the reasons which can lead us to take such measures in our Terms of Use. For the time being, such Terms can be understood as the following.Unless explicitly approved by a representative of The Services any reproduction or copy of any content found in The Services, is strictly forbidden. Is equally forbidden any attempt to access the databases, servers, and any use of automated software (crawler, scrapping, etc.) on The Services.

You agree to indemnify any damage and costs incurred from such action, including lawyers' fees and associated legal expenses.

In the event of any issue arising as a consequence of using our Services, you agree to seek resolution in good faith and in accordance with this Policy.

Data Policy

We are collecting user data in one of four ways:

  • Through Google Analytics, whose privacy policy can be found here: Google Analytics policy.
  • Through the basic header when any request is made to one of our endpoints, primarily to mitigate the risk of fraudulent behaviors.
  • When our Clients submit their store's information to the Chatbot which in turns, allows the Chatbot to answer queries related to those information.
  • When a visitor uses our Clients' Chatbot, his messages are processed by our systems and by Open AI to generate the answer. Since March 1st 2023, Open AI is no longer using the data to train their model - read more here: Open AI policy.

This data collection is only meant to help us improve the Services and to provide customization to our Clients Chatbot. We are not sharing nor selling that information to any other third party.

We may update those terms periodically in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Should the Policy be updated, the new Policy is immediately in effect and applicable to any new usage of The Services.

Last update: 31st of May 2023.

Collection, Storage, and Processing of Personal Data

The term “personal data” refers to such information which, directly or indirectly, may refer to individuals. This includes name, contact details, behavioral data, IP address, or any other personal identifiers.

We process personal data for purposes such as improving our products and services, statistical analysis of user behavior, and providing a personalized experience with our Chatbot.

Skyla.chat implements high-level security measures to protect personal data from unauthorized access, amendment, distribution, or destruction.

The user data is safely stored with the utmost security.

To the best of our knowledge, we do not transfer user data outside of the jurisdictions compatible with appropriate data protection laws.

Shopify's Role

We are proud to offer our AI-powered Chatbot through the Shopify platform. Being available on the Shopify store provides us with the opportunity to serve a broad array of diverse Shopify store owners, assisting them in enhancing their customer service capabilities.

However, it is essential to clarify that while we operate on the Shopify platform, Skyla.chat is an independent entity. We are not affiliated with, endorsed by, or in any official partnership with Shopify. Any interpretations suggesting an official affiliation with Shopify would be inaccurate.

Our presence on the Shopify store only serves as a distribution point for our technology. All aspects of our services, including our Chatbot's operation, data handling, user support, and dispute resolution, are entirely managed by Skyla.chat and are not influenced by Shopify. Any inquiries, concerns, or issues relating to our services should be directed to our team at Skyla.chat, not to Shopify.


Below are the various channels you can use to contact us:

  • For all queries, please send us an email to hello 'at' skyla 'dot' chat.

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